Aims

Mission Statement

Heathbank Support Services is a local charitable care provider that supports adults with learning disabilities in a day centre environment and within the local community. Heathbank has rightly been at the heart of the local community for the past 60 years and the management is totally committed to ensuring the continued excellent service and even further growth in providing more support for generations to come. The management ensures the excellent quality of service is delivered and that high standards are sustained.

Heathbank Support Services is run in line with its Constitution, Rules and Regulations. The Management and staff are all subject to internal and external scrutiny as well as regular assessment. A comprehensive set of policies and procedures are strictly adhered to and are under continual review. The management and executive committee members are accountable for the financial viability of the business and will act as guardians to ensure all Heathbank’s charitable assets are taken care of and proper application is followed.

We are passionate about providing a person–centred service. It is our priority and at the heart of our personalisation journey. At Heathbank, person-centred thinking is the effective use of a set of values, skills and tools to get to know an individual, in particular what they find important and what they want out of life. Consequently, our purpose is to deliver a range of flexible care and support services to ensure people with learning disabilities are as independent as possible and connected with their local communities.

Heathbank staff teams encourage individuality and community incorporation through team and individual systems that utilise their wide range of skills, knowledge and experience. This experience over many years has shown that this enables service users to successfully achieve their goals in life. We know, from many years of highly effective practice, that social activity is essential and will be encouraged and supported by the staff team, focusing on integration and inclusion for all our service users.

Heathbank actively engages with, and listens to, service users, families and carers to provide the best possible outcome for each individual. Our knowledge and understanding of the challenges that our service users and families face on a daily basis is at the core of all we do. We welcome the scrutiny and challenge provided by the Care Quality Commissions’ visits, inspections and reports and are delighted that it has recently judged our Care Quality Standards to be ‘GOOD’. Heathbank promptly responds eagerly and constructively to any changes that may occur within the care sector.